Where Every Paw Matters

Frequently Ask Questions

How can we help?

FAQ

Ordering

How do I place an order?

Placing an order is easy! Browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Do you ship internationally?

No, we do not. We only offer delivery within 30 miles of the store at the moment.

Do you ship in the United States?

Not at the moment. We only offer delivery within 30 miles of the store.

What is your return policy?

We offer a 90-day return policy for most items. If you are not satisfied with your purchase, you can return it within 90 days of receipt for a refund or exchange. The item must be in its original condition and packaging.

Can I exchange an item?

Yes, we offer exchanges for items of equal value. Please contact our customer service team to arrange an exchange and provide details of the item you wish to exchange.